Refund policy

Art - Return and Refund Policy

NOTE: Art Wear Return policy is here.

7-Day Change of Mind Returns Policy

We provide high-resolution images, room mock ups and a view in your room tool to help you visualise your artwork and choose the right artwork and size for your space. It's important to check these things before ordering, but in case you change your mind we offer a 7-day change-of-mind return for eligible prints (rolled canvas and paper prints).

Returned Items are shipped back to our New Zealand address at customer's cost and in original condition, and not have any marks, creases, scuffs or damage caused from unpackaging and handling. Once we've received and approved, we will provide an exchange or store credit for a replacement order.

The following items are not eligible for change-of-mind returns, as they are customised, made-to-order products: Stretched canvas artworks, stretched and framed canvas artworks, framed paper print and custom-sized artwork.

Once artwork has been stretched, framed, and produced to order, it is considered a custom item and cannot be returned for change of mind.

Additionally, we do not accept change-of-mind returns for sale items or gift cards.

Damaged Artwork & Replacement

Process to follow if a print is damaged during transportation:

Please report damage within 7 working days of receiving your order, otherwise we may not be able to replace it without a reprinting fee.
To assist us in assessing and resolving the issue, please contact us with order number and clear photographs of damage and packaging. Include: external packaging, the shipping label and the damaged item or artwork.
Where artwork has arrived damaged, we'll arrange a replacement at no cost to you. If a replacement is not available, we will offer a store credit of equal value.
If a return is required for assessment of damaged goods, we will cover the cost of return shipping. In some cases, you may not be required to return the faulty item before a replacement or store credit is issued.

Important notes:

Strict quality control procedures are in place. Each fine art paper and canvas print is carefully inspected for quality and to ensure no marks, scufs, or damage before shipping. Special care instructions are provided on our website and emailed to you. Please ensure these instructions are followed carefully.

Fine art prints naturally display subtle variations in colour. The artwork you receive may differ slightly from how it appears on screen due to photographic lighting, the lighting within your home, surrounding interior and wall colours, frame finishes, and differences between devices and monitors.

As each piece is produced using fine art printing processes and premium substrates, minor colour variations can also occur between print runs. These nuances are considered part of the character of fine art production and do not constitute damage or defect.

Cancellations

As all prints are made to order, we offer a 12-hour cancellation or exchange window. This means you must contact us within 12 hours of placing your order if you wish to make changes to your order, or cancel.

Refunds for cancelled orders: If approved, you’ll be automatically refunded on your original payment method within 10 business days. We will send a confirmation email once your refund has been processed, however please note banks and credit card providers may take additional time to process the refund.

Need Assistance?

If you have any questions about returns, refunds, or your order, please contact us. We’re always happy to help.